Frequently Asked Questions

Q: How can I be sure whether the bed I buy will suit me without trying it?

We sell most of NBF approved beds as they are extensively tested and passed all the regulation to ensure that they are the most appropriate for all our customers’ needs. To achieve this we tie up with authenticated and reputed top brands in the UK.

Q: What do I do if the good(s) I have purchased is/are damaged?

It’s an entirely Customer responsibility to inspect your goods on delivery and if goods purchased are defective, faulty or damaged or there is anything missing you must notify us by telephone or email within 48 hours of receipt. We must ALSO receive written notification setting out the alleged fault, damage or missing parts within 3 days of delivery. The Buyer must not use the defective goods. Written notice can be emailed to us with there Order No. at enquiries@bedmatterz.co.uk

Q: I want my order to be delivered at a certain time on a specific day. Is it possible?

Yes, This depends on the availability of the product lead time. We do try our best to deliver your goods as soon as it’s available in stock and regarding a specific day or time, please let us know while placing your order and we will try to make the necessary arrangements for you.

Q: Do I have to pay any delivery charges?

Yes, Our delivery to the room of your choice cost are very and depending on your location (More  info on Checkout page) and its for Any Size Bed frames, Divan beds, Mattress, Sofabeds and any Bedroom Furniture.  Free standard delivery (Door only) on Order over £1,000 (T&C apply)

Q: Can you contact me prior to delivery?

Yes, All our delivery services are requested by us to call the customer in prior to their delivery.  You will be confirmed by email for your schedule delivery date after placing your order and we will call you on the day of delivery with 2 Hour time slot, If you fail to take scheduled delivery there’ll be additional penalty charges.

Q: Do you also take away my old bed or mattress?

Yes, please check & add our Disposal service

Q: Are your items covered by a warranty?

All our products come with standard 12 months manufacturers’ warranty. The warranty starts from the date of delivery and covers you against any manufacturing fault. it also covers you with defects which may arise normal use or through faulty factory workmanship. please read our T&C

(Note: Only some of our Divan sets come with 5 to 10years warranty)

Q: Do you sell mattresses separately?

Yes, we sell all mattresses, bed frames and divan base separately. We can supply all sizes and brand names. Made to measure beds and mattresses are also available.

Q: What do I do if I have a complaint?

We are here to Help! If you have any complaint, please either e-mail us at enquiries@bedmatterz.co.uk or call us at 0844 884 2846.

Q: Do you give bulk/ trade discounts?

Our prices are very competitive and we offer the best price promise. However, if you are buying in bulk or buying multiple items, please contact our specially trained sales team (Option 1) on 0844 884 2846 to discuss your requirements. Please note that we do not provide trade discounts or any other discounts other than those given on our website.

Q: What methods of payment do you accept?

We accept the following methods of payment:

  1. All major credit and debit cards.
  2. Online payment provider (Paypal, Applepay, Amazon pay)
  3. By bank transfer.
  4. Cash on Delivery.

Q: How much should I spend on a new mattress?

We recommend that you spend as much as you can afford on a new mattress. For example, spending £100 toward purchasing new mattress work out at 2p /night, so spending wisely on your mattress is a very important investment in your life, and the better quality it is, the longer it will last. You spend around a third of your time in bed, so it’s well worth buying a good mattress to ensure that you sleep healthy and comfortable.

Q: Does my bed come with a mattress included?

No, Only Divan beds come as a set (Base + Mattress) but you can match any mattress with any bed frame do you like, only some Bed frames come with a mattress included unless specifically stated in Offers or Sale.

(Note: Headboard and Storage are optional in Divan Sets until its stated)

Q: Do you provide Assembly Service?

Yes, please check & add our Assembly Service

Q: If I buy online or over the phone and want to deliver to a different address, is this possible?

Yes, If you have ordered over the online / telephone you will be requested to show Identification on delivery, this is to prevent Fraud against you. Our drivers will require your photographic ID for the name on the invoice plus a utility bill showing the same name and invoice address and dated within the latest 3 Months. If you want your delivery is going to an alternative address, then we will require additional Identification before delivery.

Q: How can I give feedback on the service I have received?

We would be delightful to hear your feedback via email on enquiries@bedmatterz.co.uk or by calling customer service at 0844 884 2846

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