It’s important that you take care of your new Bed & Mattress to ensure it will continue to give you a great night’s sleep for many years to come. The following information provides the guidelines on how to care for your new Bed & Mattress to obtain the best possible performance and to keep your them in great condition.

DO…

  • DO  rotate or turn your mattress frequently to help to equalise wear.(Rotate only apply to Non-Turn Mattress)
  • DO  carry your mattress flat or on its side. This is a job for at least two people.
  • DO  use a mattress protector. The use of a washable, good quality mattress protector will help keep your mattress clean. A waterproof mattress protector is recommended for children’s beds.
  • DO  air your bed. Airing your bed periodically by leaving bed linen off for several hours will allow condensation caused by body heat to evaporate.
  • DO  vacuum your bed regularly using low suction.
  • DO  treat spills and stains as soon as possible. Gently scrape away soiling or mop any liquid. Use a clean, damp cloth (dampen with water only) and dry in shade away from direct heat. Allow drying thoroughly before re-use.
  • DO  firmly push in all base legs/castors supplied with your new base. This will enhance product life and provide optimum stability and comfort.
  • DO  replace your base when purchasing a new mattress ideally with the matching base recommended. The base supports the entire mattress and old bases can lose their strength and support over time. By not using the intended base with your new mattress, damage can occur to the product and the spring system may not be properly supported. This is not a manufacturing fault if the mattress is damaged by an inadequate base support
  • DO  dispose of your old mattress appropriately after receiving your new mattress. The eco-friendly way to dispose of an old mattress is to have it recycled.use our recycling service.
  • DO  store your mattress in a breathable bag if it is going into storage.
  • DO  ensure your mattress and base are appropriately packaged when delivering or storing your bed to prevent structural damage or condensation which can cause dampness and mildew, damage from which is excluded from the warranty.

DON’T…

  • DON’T  place packing plastic bags near children as they could cause suffocation.
  • DON’T  remove mattress labels or fire tags. The mattress label on your new mattress contains information to help identify the mattress you own, should you require any future customer care follow up.
  • DON’T  use any cleaning service on your mattress. Chemicals contained in some cleaning agents may damage the fabric or underlying materials in your mattress. To remove a stain or mark, use a clean damp cloth only (dampened with water).
  • DON’T  bend or jump on your mattress under any circumstances. This may cause damage to the internal construction of your mattress.
  • DON’T  smoke in bed.
  • DON’T  saturate fabric with water or other cleaning liquid.
  • DON’T  use dishwashing or laundry detergent on your mattress.
  • DON’T  scrub with a stiff brush as it may damage the materials.

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